Please arrive 15 minutes prior to your service start time in order to fully prepare for your experience. In consideration of our next guest, services need to be completed by the originally scheduled time.
Please help us maintain a tranquil environment by silencing your cell phone.
What to Bring/Wear
A robe, sandals and towel are provided with every Luxury Spa Service. To enjoy the pool or whirlpool, remember to bring a bathing suit.
We require a valid credit card to hold your reservation. A 24-hour cancellation notice is necessary on all appointments or the full fee would apply.
Gratuities are not included in the service prices but can be added at the time of payment at your discretion.
A locker is provided with all Luxury Spa Services. Please secure your valuables or do not bring them with you. RnR Wellness and the Fairmont Palliser are not responsible for lost or stolen items.
Fairmont Valet Parking
Valet Parking is complimentary for up to 3 hours with any Luxury Service. If you are enjoying a combination of three or more Luxury Services, we will extend your parking accordingly at no additional charge. Please present your Valet ticket to the Spa Reception upon arrival. Express Services do not include Valet Parking but can be added for a $15 fee, valid for a maximum of 3 hours.
With every Luxury Spa Service, you receive access to our shared facility with the hotel, including heated indoor swimming pool, co-ed whirlpool, co-ed eucalyptus steam room and fitness centre. Express Services do not include use of the facility, but may be added for a $10 fee, based on availability. Please inquire upon booking as space may be limited.
Children are welcome to receive a service when accompanied by an adult.